Troubleshooting Spa Dragon

Alerts are delayed by 15 minutes so if you aren't receiving any texts/emails when the device is activated, wait at least 15 minutes to see if you receive notifications (Offline alert is 45 minutes)

If the GFCI is tripping try the reset button and if that doesn't work unplug the cord for 10 seconds and then plug it back in.

Make sure you have used all the cords provided with Spa Dragon.   You must connect the power extension that plugs into the heater, the WiFi unit, and the temperature probe.   If you plug the WiFi unit (the round device) directly into the heater without using the power extension, it will not power up. 

 The ‘&’ symbol can cause problems with pairing. Make sure it is not in your SSID (WiFi username) or password. 

 Your WiFi router signal must be 2.4 GHz; Spa Dragon cannot pair on a 5 GHz network. If you have previously paired to your 5 GHz network, use the instructions (#9) below to connect to the 2.4 GHz network of your router. 

 Your phone may be auto-connecting to your router or to a 5G phone network. To resolve this, try connecting to Spa Dragon from a desktop or laptop, or turn off cellular data or use airplane mode on your phone. 

It is recommended to pair Spa Dragon in your home prior to installation in your hot tub as the  as Spa Dragon will populate the strongest signals in the area which may exclude yours from the list.  If your signal is not shown in the list of available WiFi networks you just need to unplug the power, then disconnect the temp probe, then plug in the power cord again and it will re-populate the list.  If you still don't see your WiFi repeat and or move closer to your router until you get it connected.  Once connected make sure to plug the temp sensor back in for normal operation of Spa Dragon

If you signed into your account with google this feature will not work as we don't have your password stored.

(Note: This works better in airplane mode to prevent your phone from connecting to local cell towers during this process.)

• Unplug power to Spa Dragon, then disconnect the temp probe from the back of the Wi-Fi unit (the round part that lights up and is attached to your hot tub). Leave the temp probe unplugged.
   
• Reconnect the power to Spa Dragon and the light should now be purple (this means it is acting as a router and you will connect to it in the next instruction).
   
• Open the Wi-Fi options list on your phone/tablet/computer and connect to “TheSpaDragon” (password is MySpaDragon if needed; note that it is case-sensitive). Once connected to Spa Dragon, it is normal to see “No Internet Connection” below “TheSpaDragon” in your Wi-Fi list.
   
• Open your browser and enter 192.168.4.1, then hit enter.
   
• Select the name of the new Wi-Fi network to which you wish to connect.
   
• Enter your password for the new Wi-Fi you want Spa Dragon connected to (note this is case-sensitive) and it MUST be a 2.4 GHz network — it WILL NOT connect to a 5 GHz network.
   
• Select “Update Settings.” Your screen will now show: “Spa Dragon is attempting to connect to your Wi-Fi…”
   
• Spa Dragon will attempt to connect, and if successful the light will flash purple/green/purple/green, and your screen will show: “Your Spa Dragon is ready to go! Seconds left until reboot: 9, 8, 7...”
   
• After Spa Dragon has successfully connected and rebooted, it will go back to purple.
   
• Unplug power to Spa Dragon, then reconnect the temp probe.
   
• Reconnect Spa Dragon and it should be green and connected again.

These fluctuations are normal, the water in the pipes of your hot tub will cool down well below the temperature in the main body of your tub as there is very little water in the pipes compared to the main body.  For example you may have your tub set at 102 degrees but spa dragon says it's 70.  When your hot tub runs a filter cycle it pushes warm water from the main body into the pipe that spa dragon is reading which will make it jump back up in temperature.  When the hot tub is heating, the water coming directly out of the heater barrel is much hotter than the main body which is how it brings up the temperature of the main body of water which is why you're getting readings above your set point.  

Due to these fluctuations between heating and filter cycles you will get peaks and valleys in the temperature readings so you want to set your alert temperature below the lowest valley so you don't get any false alarms (there is also a 15 minute delay for alerts to be sent to help prevent false alarms as well).  Also, Spa Dragon is not taking fine temperature readings as it is reading the temperature through the plumbing not directly in the water and it's only monitoring for large temperature drops caused by malfunctions.

If the temperature probe is not connected properly it will give a default reading of -150 F.  If this is occurring unplug Spa Dragon, disconnect the temp probe and re-connect it and make sure it is firmly connected then plug Spa Dragon back in. 

- Make sure that the DHCP lease time in your wireless router is set to a minimum of 10 hours. Please refer to your router's operating manual for instructions on changing the DHCP lease time.
- Relocate your wireless router so that it is close to a window that overlooks your hot tub for maximum signal strength.
- Ensure that the connection between your wireless router and your Internet Service Provider (ISP) is not intermittent. You can check the log files in your wireless router or talk to your ISP.